Return & Refund Policy

At PetPetLife, your satisfaction means everything to us. We want you to shop with complete confidence, which is why we offer a 14-day no-questions-asked return policy.

✅ Our Promise

• You may return any eligible product within 14 days of receiving your order, for a full refund or exchange.

• Returns are completely free of charge – we will provide you with a prepaid return label.

📌 Conditions

• Items must be returned in their original condition and packaging.

• Personalised or custom-made products cannot be returned unless faulty.

• Refunds will be issued to your original payment method within 5–7 business days after we receive the return.

💡 Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 7 days of delivery with a photo or video. We will arrange a replacement or a full refund immediately.

🔄 Return Process

1. Email us at support@petpetlifestore.com with your order number and reason for return (e.g. unwanted, exchange, faulty

2. Our team will review your request and send you a prepaid return label.

3. Pack the product securely and drop it off at your nearest courier location.

4. Once we receive and check the item, we’ll process your refund or exchange within 5–7 business days.