Shipping & Delivery Policy

Shipping & Delivery

At PetPetLife, we aim to deliver your order quickly and securely, so you can enjoy your special gifts without delay.

🇬🇧 UK Delivery

• Standard Delivery: 2–4 business days.

• Free UK Shipping: On all orders over £30.

• Shipping Fee: Orders under £30 will be charged at checkout.

• Regional Surcharges: For certain regions (e.g., Highlands, NI), additional costs may apply and will be shown at checkout.

🌏 Asia-Pacific Delivery (HK, MO, TW, CN)

• Free Shipping Thresholds: * Hong Kong: Free on orders over HK$200.

  • Taiwan: Free on orders over NT$1,800.

  • Mainland China: Free on orders over ¥250 RMB.

• Standard Delivery: Typically 2–4 business days, depending on your location and local courier efficiency.

• Courier Services: We primarily use trusted local partners (such as SF Express) to ensure secure delivery.

🌐 Other International Delivery

• Worldwide Shipping: Rates are calculated at checkout for all other destinations.

• 🌍 Duties & Taxes: Any import duties, customs fees, or local taxes are the responsibility of the customer. PetPetLife cannot predict these charges.

Order Processing

• Dispatch: Orders are typically dispatched within 1–2 business days.

• Tracking: You will receive a shipping confirmation email with tracking details once dispatched.

Delivery Issues

• If your order is delayed or arrives damaged, please contact us at support@petpetlifestore.com within 7 days of receipt.